"Where's The Box?"
Using Innovation to Win Your Employees Hearts On Their Very First Day
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Emily collected the last of the mandatory quizzes from the group and stacked them in a neat pile next to the leftover folders of information for the new hires at Legacy Medical Center. Once a month she got to the auditorium early, set up the projector and laptop and spent six hours with new employees, reviewing mandatory information and introducing a variety of speakers from various departments in the hospital. “I hope I see some of them again,” she thought as she packed her tote bag with pens and papers that the group had left behind. “But if I did, I am not sure I would remember their names and departments. I guess I would recognize their faces and I could always remind them of who I am. And most of them wear their nametags which will help me remember their names.” As she headed to her car to drive to her office at another hospital campus, she couldn’t help but think, “I know orientation is important, but something isn’t right.” Even though Emily didn’t know what to change, she was correct – something wasn’t right. Luckily she was going to find out soon, and be challenged in a way that would be exciting and a bit scary.
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About the Book
When there is no box, the possibilities are endless. This is a story about how a group of ordinary people did something extraordinary: they created a program for employees that changed the culture in their organization. You can do it too. So, go beyond “thinking outside the box.” Throw the box away and be as innovative and fun as you can be. Encourage your team to think the same way – and mine those crazy ideas! Some of the best ideas start out as crazy ones. In fact, most of the innovative things that all of us use every day probably started out as someone’s crazy idea. Now, where is that box?
About the Author
Stephanie Guidetti is a registered nurse with over 25 years experience in maternal-child health in the hospital setting. She has owned 3 businesses, operated a historic house, taught high school, administrated a training institute for social workers and psychologists and worked in the direct response advertising business. She has been in hospital marketing for 7 years and for the past 5 years has also served as the patient experience champion. With her extensive experience in a variety of fields, she is uniquely qualified to view customer service training from many different vantage points. Her innovative programs have had a positive impact on the culture of consumer focused business which can be applied to any industry, not just health care. She lives in the Boston area with her husband, Larry. They have 2 grown children, Geoffrey and Gillian. She enjoys reading, the beach, golf and ballroom dancing. Stephanie also enjoys the creative process of collaborating with others to create memorable programs and marketing campaigns. To learn more visit www.stephanieguidetti.com