HOSPITALITY & TOURISM HUMAN RELATIONS MANAGEMENT IN AFRICA

The book draws attention of hospitality and tourism organisations to identify the major challenges and to develop practices which balance global competitiveness, multinational flexibility and the building of a worldwide inter-relationship. However, achieving this balance will require organizations to develop the cultural sensitivity and ability to manage and leverage learning to build future capabilities. In addressing the issues about developing effective human relations in hospitality management it appears that the following areas should be considered: (1) Identifying the nature and implications of national cultural differences within the human resources.(2)Establishing a basis for building understanding and awareness of cultural differences and how they may be managed.(3)Formulating a framework for developing a high performing strategy which takes account of cultural differences and leverages the diversity present in their organisation. The book has emphatically, drawn the attention of management to their African indigenousness. This has expressly stated that the topic of African management human behavioural orientation is a cardinal prerequisite for developing a viable human relations management strategy. The principal aim of this is to enhance the knowledge and awareness. The book has also delved into the topic of cultural diversity. There is an increasingly important belief the need for managing cultural diversity in hospitality and tourism business. The profession is becoming more diverse in terms of race, ethnicity, national origin and other personal characteristics. One of the key challenges of diversity for management is valuing the differences between people and the ways in which those differences can contribute to enrich more creative and productive human relations. Hospitality and Tourism Management in Africa poses a challenge to management in very many ways. However, the human relations management remains the principal element for any effective and efficient overall control of the entire hospitality and tourism industry in Africa. The body of knowledge explained in this book are geared towards the achievement of that objective. Another parallel objective of this book is its provision of top executive self-management topics covering various important areas. The aim is to equip management with the procedure of the re-examination and re-analysis of his or her own inner skills, knowledge and dexterity. Dexterity as used here is the mental skill or quickness, adroitness; readiness and physical activity; especially skills and ease in graciousness. The nature of hospitality and tourism profession demand particular and peculiar professional and intellectual dexterity. The emphasis here is on steady hands, perseverance, and lots of patience and logical analysis. It is only in the hospitality and tourism profession that the controllers of human and material resources are challenged to possess what can be described as an all-round education, skills, knowledge and the capability to combined these ‘’personalized body of mixed grill’’ for the achievement of successful objectives. There is no other profession on earth making these types of demand on an individual manager. How do I know this? You may ask. Well, I began my career in this field in 1963 as a hotel porter at the Mount Royal Hotel in London. This journey propelled me to various sections, departments, positions, carders and many countries of the world. Finally, I came to the belief that the continent of Africa has the right to benefit both from my intellectual and professional exposure.