The Missing Element

About the Book

I am a graduate of Mississippi College with degrees in business administration and marketing. I have twenty plus years of sales and customer service experience including Sprint Store manager and Comcast Focus Team Member. I trained employees concepts I learned on the job firsthand and tweaked to best serve my customers.

About the Author

Customers have more options than ever before with the advance of the internet. They have more voice than ever due to social media platforms. Your customers need to be treated and valued like gold to get and keep them. The road to keeping your valued customers is customer service. Customer service in many cases is the only difference between businesses. This book will teach you how to please your clients through superior customer service, which will retain your customers and lead you to obtaining repeat sales and referrals.